WWWBoard New Message: Message 31: TWAIN driver causes system crash

WWWBoard: Message 31

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   Posted by Walter Cool on 12/02/01 at 10:03 AM

Subject:   TWAIN driver causes system crash

Message Posted

Yesterday I purchased the CanoScan FS-4000 and I installed the TWAIN Driver as well as Adobe Photoshop 5.0 LE. My operating system is Windows 2000 runnung on a very recent Dell Latitute lap top.

When I have PPhotoshop LE running and I try to go to the TWAIN the whole system freezes up and I have to power down to start it again. Canon seems to have no software updates available on their Website, except in the UK. That did not solve the problem either. Someone made the suggestion that the FAT32 could be the problem and replacing it with the NT type solved it in his case.

I am surprised that CANON does not ship better software. Now this scanner has been on the market for more than six months I did not expect that it causes system crashes. Most of the software on the CD is dated Arpil and May of this year. I purchased the scanner in Canada and this could be one of the reasons that it is outdated.

Thanks very much for your help.

Walter Cool


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