In Reply to: Refunds posted by Phil Noll on 01/08/02 at 10:46 AM:
What about the warranty? Have you asked Canon to repair it?
: I purchased my scanner using my Discover card. I did call Discover to ask them what recourse I may have since my scanner is defective. They informed me that Discover offers no consumer protection of any kind.
: I really do not know what to try next. I purchased my scanner in August of 2001 and have been trying desparately to get a refund or exchange ever since. I have asked the retailer (B&H), Canon, and my credit card company for help---all to no avail.
: I'm getting nowhere and getting more and more frustrated. I would hate to have to seek legal counsel (and frankly I shouldn't have to if these companies had any ethics) but I may have no choice. I can't understand why it is so difficult for B&H or Canon to do the right thing.
: If anyone has any advice--I'm all ears!